Terms of service
Terms of Service
1. Scope and Acceptance
These Terms of Service (“Terms”) govern access to and use of the website and services provided by ROHO Apparel (“ROHO”, “we”, “us”, “our”).
By accessing our website, submitting an enquiry, placing an order, or otherwise engaging with ROHO, you agree to be bound by these Terms. If you do not agree, you must refrain from using our website and services.
ROHO operates primarily on a business-to-business (B2B) basis.
2. Company Information
ROHO Apparel
[Legal entity name]
[Registered address]
Denmark
Email: [legal@roho-apparel.com or similar]
3. Nature of Information on the Website
All information on the website, including product descriptions, specifications, pricing indications, images, and availability, is provided for general information only and is non-binding.
Any binding agreement, quotation, or order confirmation requires written confirmation from ROHO.
ROHO reserves the right to update or modify website content at any time without notice.
4. Orders and Quotations
All orders are subject to written acceptance by ROHO.
Quotations are valid only for the period stated and may be withdrawn or revised prior to acceptance. Prices exclude taxes, duties, and shipping unless otherwise stated.
Orders for custom, branded, or made-to-order products are binding once production has commenced.
5. Custom and Made-to-Order Products
Products manufactured to customer specifications, including printed, embroidered, private label, OEM, custom colours, or custom packaging, are produced specifically for the customer.
Such products are non-returnable and non-cancellable, except in the case of confirmed defects or non-conformity, in accordance with applicable EU B2B law.
6. Pricing and Payment
Prices are stated in the agreed currency and are exclusive of VAT, customs duties, and other applicable charges unless expressly stated otherwise.
Payment terms are defined in the applicable quotation or invoice. ROHO reserves the right to suspend production or delivery in case of late payment.
7. Delivery and Risk
Delivery timelines are estimates only and not guaranteed unless explicitly agreed in writing.
Risk of loss or damage passes to the customer upon dispatch from ROHO’s facility, unless otherwise agreed.
Delays caused by logistics providers, customs clearance, or force majeure do not constitute a breach of contract.
8. Quality, Tolerances, and Claims
ROHO produces goods in accordance with agreed specifications and industry-standard tolerances.
Minor variations in colour, measurements, or finish within agreed tolerances do not constitute defects.
Any claims regarding defects or non-conformity must be submitted in writing within 5 business days of delivery and must include supporting evidence.
9. Intellectual Property
All intellectual property rights in the website content, designs, texts, images, trademarks, and logos belong to ROHO or its licensors.
Use of ROHO content for commercial purposes without prior written consent is prohibited.
Customer-supplied artwork remains the property of the customer, who warrants that they have the right to use it.
10. Limitation of Liability
ROHO shall not be liable for indirect, incidental, or consequential damages, including loss of profit, business interruption, or reputational harm.
ROHO’s total liability shall not exceed the value of the order giving rise to the claim, except where liability cannot be limited under applicable law.
11. Force Majeure
ROHO shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, governmental actions, or transportation failures.
12. Data Protection
Personal data is processed in accordance with applicable data protection laws and ROHO’s Privacy Policy.
By using the website or services, you acknowledge and accept such processing.
13. Termination
ROHO reserves the right to suspend or terminate access to the website or services in the event of misuse, breach of these Terms, or unlawful activity.
Termination does not affect obligations accrued prior to termination.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of Denmark.
Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Danish courts.
15. Changes to the Terms
ROHO may update these Terms from time to time. The latest version will always be published on the website.
Continued use of the website or services constitutes acceptance of the updated Terms.
16. Contact
For legal or contractual enquiries, please contact:
Email: [legal@roho-apparel.com]
Recommended short checkout / enquiry disclaimer (optional)
All custom and made-to-order products are produced specifically for the customer and are non-returnable. By confirming an order, you accept these Terms of Service.
